Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills.
This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers, while retaining your current cliental.
A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Centre Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
- Define and understand call centre strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarisation with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
THIS COURSE ALSO ENTITLES YOU TO A 1 HOUR COACHING SESSION WITH SUCCESS COACH ROBYN RATCLIFF TO GIVE YOU STRATEGIES TO IMPLEMENT THE LEARNINGS FROM THIS COURSE. WHEN YOU HAVE COMPLETED THE TRAINING YOU WILL BE PROVIDED WITH A LINK TO BOOK IN YOUR COACHING SESSION.